ExtraBonus FAQ – Frequently Asked Questions for Malaysian Members

You must be at least 18 years old to register and use the ExtraBonus platform. Age verification is conducted during the KYC process. Any account found to have been registered by an underage individual will be terminated and all balances will be refunded.

Each individual is only permitted one active extrabonus account at a time. Opening multiple accounts violates our terms of service and may result in all accounts being permanently suspended. If you are experiencing issues with an existing account, please contact our customer support for assistance.

KYC (Know Your Customer) is a standard identity verification process that requires you to submit a copy of your MyKad and a selfie holding your ID card. This process ensures the safety of all members, prevents fraud, and meets the platform's compliance requirements. KYC must be completed before your first withdrawal and is typically approved within 15 to 30 minutes.

Log in to your account and go to "Account Settings", then select "Security". From there you can change your password by entering your current password and setting a new one. If you have forgotten your password, click "Forgot Password" on the Log In to reset via your registered phone number or email.

The minimum deposit at ExtraBonus starts from as low as RM10 for most payment methods. Maximum deposit limits depend on your chosen method and account verification level. Members who have completed full KYC verification enjoy higher deposit limits. No processing fees are charged by ExtraBonus for standard deposits.

Deposits via FPX and e-wallets are typically credited to your ExtraBonus account in under 5 minutes. Manual bank transfers may take slightly longer, between 15 and 30 minutes. If your deposit has not arrived after 30 minutes, please contact our customer support with proof of payment for immediate follow-up.

Yes, completely safe. All deposit transactions at extrabonus are protected with 256-bit SSL encryption and processed through trusted payment gateways. Your card or bank account details are never stored on extrabonus servers. We also monitor every transaction in real time to detect any unusual activity.

Standard withdrawals are typically processed within 15 minutes to 2 business hours after approval. Withdrawals to e-wallets such as Touch 'n Go eWallet and Boost are the fastest, usually completed within minutes. Bank account withdrawals may take slightly longer depending on the receiving bank, but generally do not exceed 24 business hours.

There are several common reasons a withdrawal may be declined or delayed: KYC verification is incomplete, bonus rollover requirements have not been met, the bank account details do not match the extrabonus account holder's name, or the withdrawal request exceeds the set limit. Check your in-account notifications or contact customer support for further clarification.

The minimum withdrawal amount at ExtraBonus is RM30. No processing fees are charged for standard withdrawals. However, for very frequent withdrawals within a short period, our system may require additional security checks as a member protection measure.

Rollover (also known as wagering requirements) is the total amount you need to wager before bonus funds can be withdrawn. For example, if you receive a RM100 bonus with a 20x rollover, you must place bets totalling RM2,000 (RM100 × 20) before the bonus can be converted into withdrawable cash. You can track your rollover progress under "Active Bonuses" in your account.

Yes, every bonus has an expiry period. Bonuses that are unclaimed or fail to meet rollover requirements within the specified period will expire automatically and the bonus funds will be removed from your account. The validity period for each bonus is stated in its respective promotion terms. You can also choose to cancel an active bonus from the "My Bonuses" page if you no longer wish to continue.

Absolutely. All extrabonus games are playable directly from your mobile browser with nothing to install. We also offer a dedicated mobile app for iOS and Android that delivers a smoother experience with biometric authentication support. Download the app from the Download page.

Yes. All slot games at extrabonus use a Random Number Generator (RNG) system independently verified by third parties to ensure all game outcomes are completely random and fair. Live Casino games are streamed in real time with human dealers you can see and interact with directly. Game integrity is our highest priority.

Log in to your account, go to "Account Settings", and select "Security". Enable the "Two-Factor Authentication" toggle and follow the instructions to link your phone number. Once activated, every login will require a 6-digit OTP sent to your phone number. We strongly recommend all members activate 2FA for stronger account security.

If you suspect your account has been accessed without authorisation, contact ExtraBonus customer support immediately via live chat. Our team will help you lock your account instantly, review recent activity logs, and initiate the account recovery process. Change your password from a secure device and enable 2FA as soon as your account is recovered.